Weeks of Contribution 2016 - SUMO

June 20, 2016

What is SUMO ?

SUMO (SUpport.MOzilla.org) is a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla’s software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.

How will it help Mozilla Community?

With over 30 million visits a month , we help users around the world by providing tips and answering questions in the form of knowledge base articles, question and answer forums, and social media support. With content in 74 languages, SUMO has global reach. Almost 60% of our visitors seek answers in languages other than English.

Contribution Areas:

  • Write Help Articles for the Knowledge Base - The KB is the main point of contact for our users that receives 30+ million views a month. Base articles are created in English.

  • Answer Questions in the Support Forum - The forums are our User to User help channel manned by our amazing contributors. Users add 150-200 questions a day.

  • Translate Articles to your Languages - Our articles are localized into 74 different languages. Nearly 60% of our visitors don’t see the site in English. Help users in Social Channels

  • Social Media Support - Social media helps Firefox better understand its users. There are about 14,000 questions/comments on Firefox social media platforms every month. More often than not, when people experience issues with Firefox, they tend to share them on Twitter and Facebook before submitting bugs or seeking out solutions from SUMO. We’re here to help, share our knowledge and build relationships that will empower our users to get the most out of their Firefox.

  • Army of Awesome

For WoC’16, We ll be concentrating on 2 main areas and that are of utmost importance as of now.

  • Translating KB Articles to Tamil

  • Army of Awesome

What the contributors going to Learn?

As We will be translating All SUMO KB articles to Tamil, The contributors will be learning about:

  • Pontoon (https://pontoon.mozilla.org/)
  • Language Input Tools(Various keyboard scripts and tools)
  • You will learn how to localize an open source project
  • Satisfaction in making an impact on millions of users through your contribution.</ul>

Our Target?

  • To 100% localize all SUMO UI strings to tamil in pontoon
  • To localize 4 KB Documents per contributor.
  • To address 50 issues per contributor in Army of Awesome

Prerequisite?

Twitter Account- To contribute for Army of Awesome

How it will help when they want to be in professional way ?

You will learn the most important part of the SDLC(Software Development life cycle) process- Technical Support & maintenance of a Software Project.

Training Date

For Trainers : 13th July 2016

For New Contributors : Trainers can work with their team by teaching them the tools discussed, and the projects that has been assigned to their team between July 16th and July 29th.

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